Expert Cleaning Club
Terms and Conditions
Clear arrangements for cleaning and household support, with your rights respected.
1. About these terms
These terms describe how Expert Cleaning Club provides cleaning and household support services. We are based in Launceston and serve communities across Tasmania. Our ABN is 81 974 395 208. Before a booking is confirmed, we will make these terms and any booking-specific conditions available to you. A website enquiry alone does not create a confirmed booking.
2. Bookings and agreed scope
A booking is confirmed when we and you agree on the service, location, timing and price. Please provide accurate contact details, access instructions and information about the tasks you want completed. Your written quote or service agreement records the agreed scope. Any additional work or changes to the scope or price must be discussed and agreed before proceeding.
3. Our services
Services may include domestic cleaning, end of lease cleaning, move in cleaning, carpet steam cleaning, post construction cleaning, commercial and industrial cleaning, restaurant and industrial kitchen cleaning, retail cleaning and NDIS household tasks. Availability and suitability are assessed for your property and requirements. Laundry, linen changes and other household tasks are included only when agreed.
4. Quotes and payment
Quotes depend on the property, its condition, location, required tasks and frequency of service. We will explain the agreed price, any applicable GST and any additional charges before confirmation. Payment methods and due dates will be stated in your quote, invoice or service agreement. If you dispute an invoice, please contact us so we can review it. Website enquiry tools do not calculate or guarantee a price.
5. NDIS service arrangements
For NDIS participants, we will discuss the relevant support tasks, funding management, invoicing and communication preferences before services begin. Where needed, these arrangements will be recorded in a service agreement. With your authorisation, we can coordinate with your carer, nominee or support coordinator. NDIS funding is not guaranteed for every service; arrangements must meet your individual plan and applicable NDIS requirements. Any NDIS cancellation claim must also satisfy the applicable NDIS pricing rules. Nothing here limits your participant rights.
6. Access and preparing your property
Please arrange safe access at the agreed time and tell us about keys, alarms, parking or site procedures. Discuss water, power, products and equipment requirements with us before the visit. Secure pets where necessary and identify fragile items, special surfaces or areas requiring particular care. Please tell us about relevant accessibility needs or product sensitivities so we can plan appropriately.
7. Safety and unsuitable tasks
Tell us about known hazards, including unsafe structures, sharps, hazardous substances or other risks. If we identify a safety concern, we may pause the affected work and discuss safe alternatives or rescheduling. Hazardous-material removal, specialist remediation, repairs or other work outside the agreed cleaning scope are not included unless separately assessed and agreed. We will explain any effect on the service and charges before continuing.
8. Changes, cancellations and rescheduling
Please contact us as soon as possible if you need to change or cancel a visit. Availability for a replacement appointment will be discussed with you. These website terms do not set a fixed cancellation fee or notice period. Any booking-specific cancellation conditions must be clearly disclosed and agreed before confirmation and comply with applicable law. If we need to change a confirmed visit, we will contact you and discuss an alternative or an appropriate refund of any prepaid amount for services not supplied.
9. Cleaning results and end of lease services
We will perform the agreed service with due care and skill. Tell us about important results you need before booking so we can discuss what the service is intended to achieve. Permanent stains, wear, damaged surfaces or issues requiring repairs may not be resolved through cleaning alone. An end of lease clean does not guarantee a landlord or agent will return a bond; this does not limit your rights if our service fails to meet the agreed scope or applicable consumer guarantees.
10. Concerns, damage and consumer rights
Please contact us if you have a concern about the cleaning or believe damage occurred during a visit. Photos and relevant details can help us investigate, but contacting us promptly is not a condition that removes your statutory rights. Services may be covered by guarantees under the Australian Consumer Law. Nothing in these terms excludes or restricts rights or remedies that cannot lawfully be excluded, including applicable rights to have problems remedied, receive a refund or claim compensation. We will assess concerns and provide any remedy required by law.
11. Privacy and confidentiality
We handle personal information in accordance with our Privacy Policy. Please share only information relevant to arranging and providing services. We discuss participant information with carers, coordinators or representatives only where authorised or otherwise permitted by law. Our Privacy Policy explains how to contact us about your information.
12. Website information and external links
We aim to keep website information accurate. Service availability and any quotation are confirmed directly with you. Links to external websites are provided for convenience; those websites have their own terms and privacy practices. You must not misuse our website, interfere with its operation or submit unlawful content.
13. Changes to terms and applicable law
We may update these terms for future bookings. Changes will not automatically alter an existing confirmed booking; any change to that booking must be agreed with you or otherwise permitted by law. These terms are governed by the laws of Tasmania and applicable Australian law, without limiting mandatory consumer protections or your right to seek assistance from a relevant authority.
14. Contact us
For booking questions, changes or service concerns, contact Expert Cleaning Club. Business location: Launceston, Tasmania, Australia. ABN: 81 974 395 208. Contact hours: Monday–Friday, 8am–6pm.
Email: info@expertcleaningclub.com.au
Phone: 0417 906 670