Expert Cleaning Club
Privacy Policy
1. Introduction
Expert Cleaning Club is committed to protecting your privacy and handling your personal information with care, respect and confidentiality.
Based in Launceston, Tasmania, we provide cleaning and household support services across Tasmania, including services for NDIS participants where applicable.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quote or receive our services.
2. Information We Collect
We may collect personal information that is reasonably necessary to provide our services, including:
- Personal details: Your name, phone number, email address and residential or service address.
- Service information: Your cleaning requirements, preferred schedule, service location and booking details.
- Enquiry information: Details you provide through our website forms, phone calls, emails or text messages.
- Payment and billing information: Information required to process payments, invoices and service-related transactions.
- Support-related information: Where necessary and authorised, relevant information about your support requirements, accessibility needs or service arrangements, including information provided by NDIS participants, carers or support coordinators.
We aim to collect only the information reasonably necessary for our business activities.
3. How We Collect Information
We may collect personal information directly from you when you:
- Complete a contact or quote form on our website.
- Call, email or message us.
- Book or receive our cleaning services.
- Provide feedback or make a complaint.
- Request information about our services.
Where appropriate and authorised, we may also receive information from carers, family members, support coordinators, representatives or other organisations involved in arranging your services.
4. How We Use Your Information
We use personal information for legitimate business purposes, including:
- Responding to enquiries and preparing quotes.
- Scheduling and delivering cleaning and household support services.
- Communicating with customers about bookings and service changes.
- Managing invoices, payments and business records.
- Coordinating services with authorised carers, support coordinators or representatives.
- Improving our services and responding to feedback.
- Meeting applicable legal, regulatory and contractual obligations.
We will not use your personal information for unrelated purposes unless you consent or the use is otherwise permitted or required by law.
5. Sensitive and NDIS-Related Information
We recognise the importance of protecting the privacy, dignity and independence of NDIS participants and other customers who may require additional support.
Where sensitive information is necessary to provide an appropriate service, we will collect and handle it in accordance with applicable privacy laws and requirements.
We will take reasonable steps to ensure that information about a participant's support needs is shared only with authorised people and organisations when necessary for service delivery or otherwise permitted by law.
Please avoid including unnecessary medical, disability or other sensitive details in general website enquiries.
6. Disclosure of Personal Information
We do not sell your personal information.
Where necessary for our business operations, we may disclose relevant information to:
- Our authorised employees and cleaners who need the information to deliver services.
- Carers, support coordinators, nominees or representatives authorised to receive information.
- Payment processors, website providers, IT providers and other service providers who support our operations.
- Government agencies, regulators or other parties where disclosure is required or authorised by law.
We take reasonable steps to ensure that third parties handling personal information on our behalf protect it appropriately.
7. Website Cookies and Analytics
Our website or its service providers may use cookies and similar technologies to support website functionality, understand website traffic and improve the user experience.
The information collected may include browser details, device information, pages visited and general website usage data.
Where analytics or tracking tools are used, their collection and use of information will be subject to the relevant settings, notices and applicable privacy requirements.
You may be able to manage cookies through your browser settings.
8. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on how information is collected and stored, security measures may include restricted access, password-protected systems, secure electronic storage and appropriate handling of physical records.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, accounting, contractual and record-keeping requirements. When information is no longer required, we take reasonable steps to securely destroy or de-identify it where appropriate.
No method of electronic storage or transmission can be guaranteed to be completely secure.
9. Overseas Disclosure
Some website, email, cloud storage or other technology providers may store or process information outside Australia.
Where applicable privacy laws require us to disclose overseas handling arrangements, we will identify the relevant countries where reasonably practicable and take appropriate steps to protect personal information.
10. Accessing and Correcting Your Information
You may contact us to request access to personal information we hold about you or to request that inaccurate, incomplete or outdated information be corrected.
We may need to verify your identity before processing a request. We will respond within a reasonable timeframe and in accordance with applicable legal requirements.
In some circumstances, access may be restricted where permitted by law.
11. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.
We encourage you to review the privacy policies of any third-party websites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality or legal obligations.
The latest version will be published on our website.
13. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact Expert Cleaning Club using the details below.
- Business Name:
- Expert Cleaning Club
- Business Location:
- Launceston, Tasmania, Australia
- Phone:
- 0417 906 670
- Website:
- www.expertcleaningclub.com.au
Expert Cleaning Club is committed to handling your personal information responsibly, maintaining confidentiality and respecting your privacy whenever you interact with our business.